RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to firstname.lastname@example.org. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified via email contact, the item may be required to return to THREEIN for inspection before a determination can be made as to the state of the product.
WHO COVERS THE RETURN SHIPPING COST?
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does THREEIN reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with THREEIN support as to how the return should be handled prior to placing the items back in transit to THREEIN.
HOW TO RETURN AN ITEM
Please contact our Customer Service Team to request a return. You must make this request within 30 days of receiving the shipment.
Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
Once the topic is selected, you will be asked to select the product that you want to return.
Use the Upload File button to proactively provide digital images of damaged or defective products.
WHAT THE RETURN PROCESS USUALLY ENTAILS
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.